Refund Policy
Last updated: October 7, 2026. AOP3D Tech is a service-based business. We provide professional tech support and repair services — we do not sell products. This policy explains how refunds, cancellations, and deposits work for our services.
Services and Labor Are Non-Refundable Once Performed
Once a service has been performed — including diagnostics, virus removal, tune-ups, data recovery attempts, device setups, and remote support sessions — the time, labor, and expertise involved cannot be returned, and the service fee is non-refundable.
If you are not satisfied with a completed service, please contact us right away. We stand behind our work and will make a reasonable effort to make it right.
Diagnostic Fees
Diagnostic and bench fees cover the time and expertise required to identify the problem with your device. They are non-refundable, even if you choose not to proceed with the recommended repair.
Deposits
Any deposit you pay is applied directly to the cost of your service. Deposits are refundable only if you cancel before any work begins.
Cancellations and Rescheduling
If you need to cancel or reschedule, just let us know as soon as you can:
- Cancel before work begins: you receive a full refund of any prepaid amounts.
- No-shows or last-minute cancellations after a technician has been reserved may be subject to a service fee, deducted from any prepaid amount.
To cancel or reschedule, text 781-507-1606 or email aop3dtech@gmail.com.
Subscriptions
The AOP3D Unlimited Remote Tech Support plan is billed monthly. You may cancel at any time, and your service continues until the end of the current billing period. Subscription payments are non-refundable and are not prorated.
Abandoned Devices
If your device remains unclaimed for more than 30 days after we notify you that service is complete, a reasonable storage fee may apply. Devices left unclaimed for an extended period may be considered abandoned in accordance with Massachusetts law. We will always make reasonable efforts to reach you first.
Chargebacks and Payment Disputes
If there is ever a problem with a charge, please contact us first — most issues can be resolved quickly and fairly. Filing a chargeback without giving us the opportunity to help may result in suspension of future services.
How to Request a Refund
Text 781-507-1606 or email aop3dtech@gmail.com with your name, the service date, and a brief description of the issue. We review every request personally and respond as quickly as we can.