Terms of service
AOP3D TECH SUPPORT SERVICES AGREEMENT
This Agreement ("Agreement") is entered into as of September 25, 2026, by and between AOP3D TECH, located at 9 Whistlestop Mall, Rockport, MA (hereinafter referred to as the "Service Provider"), and the undersigned client (hereinafter referred to as the "Client"). By signing this Agreement, the Client agrees to the following terms and conditions:
1. Services Provided
The Service Provider agrees to provide technical support services to the Client, which may include, but are not limited to, diagnosis, repair, installation, consultation, and data recovery. Services will be performed exclusively on devices owned by the Client or with proper authorization.
2. Initial Service Fee
The Client agrees to pay a mandatory, non-refundable fee of sixty dollars ($60) for the first hour of service ("Initial Service Fee"). This fee must be paid in full before any services are rendered and covers the first hour of technical support, regardless of whether the services are completed within this time.
3. Additional Service Fees
If services extend beyond the first hour, additional work is priced based on the specific job requirements. The Client will be provided with a quote and must approve it in writing or via electronic communication before any additional work begins.
4. Data Backup Responsibility
The Client acknowledges that it is their sole responsibility to back up any data on their device(s) before submitting them to the Service Provider for service. The Service Provider shall not be held liable for any data loss, corruption, or damage that occurs during the course of service, unless caused by gross negligence.
5. Device Wipe Authorization
If the Client’s device(s) require a factory reset or data wipe to resolve an issue, the Service Provider will obtain the Client’s written consent before proceeding. Should the Client fail to provide consent within seven (7) days of the request, all work on the device(s) will cease, and the Client will be responsible for paying for any services rendered up to that point.
6. Device Collection and Storage Fees
The Client must pick up their device(s) and settle any outstanding balances within one (1) week of being notified of service completion. After the first week, a storage fee of twenty dollars ($20) per week will be added to the total bill. If the Client fails to collect the device(s) and pay all fees within six (6) months, the device(s) will be wiped of all personal data and will become the property of AOP3D TECH. The Service Provider reserves the right to recycle or resell such devices.
7. Limitation of Liability
The Service Provider will exercise reasonable care in providing services, but cannot guarantee the resolution of all issues. The Service Provider shall not be liable for any direct, indirect, incidental, or consequential damages arising from the services provided, including but not limited to, loss of data, damage to hardware, or software malfunctions. The Client acknowledges that services are provided at their own risk.
8. Indemnification
The Client agrees to indemnify and hold harmless the Service Provider, its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including attorney’s fees) arising out of or related to the Client’s use of the Service Provider's services, except to the extent caused by the gross negligence or willful misconduct of the Service Provider.
9. Termination
Either party may terminate this Agreement at any time by providing written notice. The Client will be responsible for payment of services rendered up to the date of termination.
10. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the state or federal courts located within Massachusetts.
11. Entire Agreement
This Agreement constitutes the entire understanding between the Service Provider and the Client with respect to the services provided and supersedes all prior agreements, understandings, and communications, whether written or verbal.
Client Acknowledgment and Acceptance
By signing below, the Client acknowledges that they have read, understood, and agree to be bound by the terms and conditions of this Agreement. The Client further acknowledges that they have been informed of the Service Provider’s policies regarding fees, data backup, device collection, and limitations of liability.