Small Business IT Support in Gloucester, MA
Small Business IT Support in Gloucester, MA
On Main Street, in the galleries of Rocky Neck, and in the working offices along the harbor, Gloucester businesses run on computers that simply have to work. When the register machine freezes on a Saturday or email stops on a Monday, you do not need a ticket number and a 48-hour callback window. You need the Wizard’s number in your phone.
What we handle for Gloucester businesses
- Workstations kept fast and clean — tune-ups, malware removal, and protection that stays updated.
- Email and office apps set up right — Microsoft 365 and Google Workspace accounts, new staff onboarded, leavers removed properly.
- Backups that actually run — set up, verified, and checked, so a bad day never becomes a lost business.
- Wi-Fi and printers — the everyday gremlins that eat your staff’s hours, fixed for good.
- New computer setup and data moves — replaced machines that come back with everything in place.
Membership math, printed on the label
Unlimited Remote Tech Support is $60/month per device — one subscription covers one device, and each additional device is $60/month more. A four-computer shop pays $240/month and gets the Wizard on call for all four, with priority help 9 AM–7 PM, 7 days a week. No ticket queue, no hourly meter, no surprises — the same honesty we give every neighbor, sized for a business.
Text 781-507-1606 and tell us what is slowing your shop down. AOP3D Tech, 9 Whistlestop Mall, Rockport, MA 01966.
Questions Gloucester business owners ask us
We are a four-person shop. What would Unlimited cost us, exactly?
Four devices at $60/month each is $240/month — that covers unlimited remote support for all four machines, with priority help 9 AM–7 PM, 7 days a week. The math never changes and is never hidden.
How much does it cost?
Every job gets a flat quote up front, before any work begins — you approve the price first. A remote diagnostic is a flat $80, we never bill by the hour, and there are no surprise add-ons. If a fix is not worth doing, we will tell you that honestly instead.
Can you help without me leaving home?
Usually, yes. Most work happens over a secure remote session: you text us, we connect with your permission, and you watch while we work — your computer never leaves your desk. If it turns out to be a hardware problem, just drop it off at our Rockport shop.
Can you help when something dies on a weekend?
Members get priority help 9 AM–7 PM, 7 days a week — weekends included. Text us and a real human who knows your setup answers, not a call center reading a script.
Do you work with businesses our size?
Small is our specialty — shops, galleries, offices, and working-waterfront businesses across Cape Ann and the North Shore. You get enterprise-grade care at neighbor scale, from the same person every time.
Rated 5.0 from 114 Google reviews
“Adam was so helpful. He diagnosed my laptop issue and was able to address in a few hours. Very pleased with quality of service.”
— Christine Berberian, Google review
Read our Google reviewsMore ways AOP3D Tech can help
Browse our computer repair and tech support services, see how a secure remote session works, or get ongoing help with Unlimited Remote Tech Support. Every job is handled remotely or in person at our Rockport shop — 9 Whistlestop Mall, Rockport, MA.